Privacy Policy

1. Introduction

This Privacy Policy explains how Xtreme HD IPTV ("we", "us", or "our"), operating at xtremehdtv.net, collects, uses, and protects information about visitors and customers of our website and IPTV subscription service.

2. Information We Collect

We collect information you provide directly to us, including:

• Details submitted through our free trial or plan request form (desired username, country, device type, and MAC address where applicable) — we don't ask for an email address or phone number in that form, since you reach out to us directly over WhatsApp.
• Order and billing information when you purchase a subscription (email address, plan selected, payment method, and transaction identifiers from our payment provider — we do not store full card numbers ourselves).
• Communications you send us via WhatsApp, including any account or device details you share for troubleshooting.
• Basic technical information collected automatically, such as IP address (used for country-based access rules), browser type, and pages visited, via standard server logs and cookies.

3. How We Use Your Information

• To create and deliver your IPTV subscription, including sending setup credentials and renewal reminders.
• To respond to trial/plan requests and support questions raised over WhatsApp.
• To process payments and prevent fraud, in cooperation with our payment provider.
• To determine your currency display preference and, where applicable, enforce regional access restrictions.
• To improve our website, service quality, and customer support.

4. Cookies

We use a small number of functional cookies — for example, to remember your selected display currency — and cookies required for our authentication and security systems to function. We do not use cookies for third-party advertising.

5. How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate the business — such as our payment processor (to complete transactions), our email delivery provider (to send transactional emails), and our hosting/database providers — and only to the extent necessary for them to perform those services. We may also disclose information if required by law.

6. Data Retention

We retain lead and order records for as long as reasonably necessary to provide support, honor our refund policy window, and meet our accounting and legal obligations, after which they are deleted or anonymized.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us on WhatsApp. We will respond within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

9. Contact Us

Questions about this Privacy Policy can be sent to our official WhatsApp support line.